Help

Having trouble viewing cases online or downloading?

See the response below. If this does not resolve your problem, please fill out this form with your request and questions. We will respond as soon as possible.

Configuring recommended equipment

The 3D display of the clinical case will work best on a computer or tablet configured to display real-time 3D.

PC: Windows XP and +; core i3 processor; 3D graphics card
Mac: OSX 10.7 and +; 3D graphics card
iPad: iPad Air and +
Android tablet: 3D display model

An Internet connection is required

You must sign in to your user account to access your case. An Internet connection is necessary to consult the case even if you downloaded the MedicActiV application on your PC or tablet.

For cases online, a broadband connection is recommended. If your connection is not sufficient, we recommend downloading the application.

Viewing cases on the browser (Access cases online)

The clinical case simulations are developed with the 3D real time UNITY program and require installation of UNITY player for playback in your browser: 

Cases can be played on the following browsers

  • Firefox
  • Safari
  • Internet Explorer

On these browsers, if you do not have the UNITY plugin, its installation is automatically offered to you (download and install the player)

For use on a tablet, download the app

Online mode is not available

The image display is very slow

Your graphics card is not specifically adapted for 3D consultation. To view the case, if you are on a PC or Mac you can still:

  • download the application at launch